Terms of service

Last updated 9 November 2026

About these terms

These terms apply to your use of MonitorMyEmail (the "service"), including the website at monitormyemail.com. MonitorMyEmail is a trading name of Second Shadow Ltd, a company registered in England and Wales (company number 17466353), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ("we", "us").

By creating an account or using the service you agree to these terms. If you're using the service for an organisation, you confirm you're authorised to accept these terms on its behalf, and "you" includes that organisation. If you don't agree, please don't use the service.

MonitorMyEmail is designed for businesses and other organisations. If you use it as a consumer, you have legal rights that these terms don't affect.

Your account

  • You must give a valid email address and keep your password secure. You're responsible for activity on your account.
  • Tell us straight away at support@monitormyemail.com if you think someone else has accessed your account.
  • Only add domains that you own or are authorised to manage. We verify ownership through DNS, and may remove domains that fail or lose verification.

What the service does

MonitorMyEmail helps you understand and improve how your email is authenticated. It:

  • receives and analyses the DMARC aggregate reports that mailbox providers send for your domains, and alerts you to problems;
  • runs a daily health check on each verified domain using public DNS, domain registration data and public blocklists, and keeps a score history;
  • offers Score My Email, which analyses test messages you send to us.

Reports and blocklist data come from third parties, so we can't guarantee that every provider sends reports, that they're complete or accurate, or that they arrive on time. Scores, ratings and suggestions are guidance based on that information. The service doesn't guarantee that your email will be delivered, and you remain responsible for changes you make to your DNS and email settings.

Score My Email

  • Only send test messages from addresses and systems you're entitled to use.
  • Don't send messages containing sensitive personal information, or content you don't have the right to share. Anyone with a test result's link can see it.
  • Test results are deleted after 90 days. We may limit how many tests can be run, to prevent abuse.

Acceptable use

You agree not to misuse the service, including by:

  • trying to access other people's accounts or data, or get around our security or usage limits;
  • sending us traffic or emails intended to disrupt the service, or that contain malware;
  • using the service to monitor domains you have no right to manage, or to send spam;
  • copying, reselling or automating access to the service except through features we provide for that purpose;
  • using the service for anything unlawful.

We may suspend or close accounts that break these terms. Where reasonable, we'll warn you first and give you a chance to put things right.

Fees

The service is currently free to use. If we introduce paid plans, we'll tell you the prices and what they include in advance, and you won't be charged unless you choose a paid plan. Paid plans will have their own terms, which we'll show you before you buy.

Your data

You keep ownership of your data, including your domains and the reports received for them. You give us permission to store and process it to provide, secure and improve the service. Our privacy policy explains how we handle personal information.

We may use anonymised, aggregated information (for example, how common particular configuration mistakes are) to improve the service. It won't identify you or your domains.

Our intellectual property

The service, including its software, design and content, belongs to Second Shadow Ltd or our licensors. These terms give you the right to use the service, not to copy or reuse it. If you send us feedback or ideas, we may use them without owing you anything.

Availability and changes

We work to keep the service running reliably, but it's provided "as is" and "as available", and may sometimes be unavailable, for example for maintenance. We may change, improve or remove features over time, and will tell you in advance about changes that significantly affect you.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

Subject to that:

  • we aren't liable for loss of profits, revenue, business, goodwill or data, for email that wasn't delivered, or for any indirect or consequential loss;
  • our total liability to you in any 12-month period is limited to the greater of £100 and the amount you paid us for the service in that period.

You're responsible for any loss we suffer because you break these terms or use the service unlawfully.

Ending your use

You can stop using the service at any time, and ask us to delete your account by emailing support@monitormyemail.com. We may end the service, or your access to it, with reasonable notice, or immediately if you seriously break these terms. When an account is closed we delete its data as described in our privacy policy.

Changes to these terms

We may update these terms from time to time. If a change is significant, we'll tell account holders by email at least 30 days before it takes effect. If you keep using the service after that, the new terms apply; if you don't agree, you can close your account.

General

  • These terms are the whole agreement between you and us about the service.
  • If any part of these terms can't be enforced, the rest still applies.
  • If we don't enforce a right straight away, we can still enforce it later.
  • We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. You may not transfer yours without our agreement.
  • We aren't responsible for delays or failures caused by events outside our reasonable control.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you're a consumer living elsewhere in the UK, you can also bring proceedings in your local courts.

Contact

Questions about these terms? Email support@monitormyemail.com.